Terms & Conditions
Last updated
These terms apply to the nayo website and service operated by YEBALABS LTD. They explain the responsibilities of venues and guests when using nayo.
What nayo does
nayo helps guests explore a participating restaurant or café’s menu, place an order, and share feedback. The venue provides the food, drinks, and hospitality service. nayo is the technology used to support that interaction.
For restaurants and cafés
A venue is responsible for keeping its menu, prices, descriptions, availability, and business information accurate. It is also responsible for fulfilling orders, responding to guest concerns, and complying with laws that apply to its hospitality business.
Authorised team members must keep their account access secure and use nayo only for the venue’s legitimate business activities. A venue must not upload unlawful, misleading, or infringing material.
Commercial pricing and any service-specific commitments are agreed directly with the venue. They are not created by the public website.
For guests
When you submit an order or feedback, provide accurate information and use the service respectfully. Your order and feedback are sent to the venue you interact with. The venue handles the preparation, availability, and service of what you order.
If something about a meal, price, or in-venue service is wrong, contact the venue. You can contact nayo about a technical issue or a privacy request.
Content and acceptable use
Each venue remains responsible for the content it provides to nayo. By providing content, the venue gives YEBALABS LTD permission to display and process it only as needed to deliver the service. Guests retain rights in their feedback and allow it to be shown to the venue concerned.
Do not interfere with the service, attempt unauthorised access, impersonate another person, or submit content that is unlawful or harmful to others. We may restrict access when needed to protect users, venues, or the service.
Availability and responsibility
We work to keep nayo available and accurate, but temporary interruptions can occur. We may maintain or update the service as needed. Nothing in these terms excludes rights or responsibilities that cannot be excluded under applicable law.
YEBALABS LTD is responsible for its technology service. The participating venue remains responsible for its menu, order fulfilment, and hospitality service.
Privacy
Our Privacy Policy explains how information is handled, including the sharing of guest order and feedback details with the venue the guest interacts with and how to request access or deletion.
Changes and governing law
We may update these terms as the service changes. The date at the top shows the latest revision. Material changes will be communicated through the service or another appropriate channel. These terms are governed by the laws of Rwanda, and disputes are subject to the courts of Rwanda unless applicable law requires otherwise.
Contact
For questions about these terms, contact YEBALABS LTD at sales@nayo.rw.